Welcome to
Feine Nase Shop
FAQ Frequently Asked Questions
Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about the Feine Nase Shop . If you have any further questions, our customer service team will be happy to help you.
1. General
1.1 What is the Feine Nase Shop?
The Fine Nose Shop is your online shop for exclusive perfumes and fragrance samples. Our goal is to offer you a hand-picked selection of luxury brands and niche fragrances to make your search for the perfect scent easy and enjoyable.
1.2 Can I test fragrances before I buy a full 50ml or 100ml perfume?
Yes, we allow you to order fragrance samples in different sizes to test your perfect scent risk-free. Our samples are available in convenient quantities such as 1ml, 5ml or 10ml so you can try out fragrances before committing to a large bottle.
1.3 Are there gift options in the Feine Nase Shop?
Yes, we offer gift wrapping and personalized messages. You can select these options during the checkout process.
2. Order and payment
2.1 Which payment methods are available?
We offer a variety of secure payment options, including:
Credit cards: Visa, Mastercard, American Express
Digital payments: Apple Pay, Google Pay, Shop Pay
Special options: Klarna (purchase on account and installment payment), EPS
International solutions: UnionPay
2.2 Can I change my order later?
If you would like to make changes to your order, please contact us as soon as possible at info @ feinenase.shop . We will check whether adjustments are still possible before the order is shipped.
2.3 Is there a customer account?
Yes, you can create a customer account to conveniently manage your orders, wish lists and address details. Alternatively, you can also order as a guest.
3. Shipping and delivery
3.1 How long does shipping take?
We usually ship your order within 1-3 business days . Delivery time depends on your region.
3.2 Can I track my delivery?
Yes, after your order has been shipped you will receive a tracking number via email. This allows you to check the status of your delivery at any time.
3.3 Is there free shipping?
Yes, we offer free shipping for orders over a certain value. Please see our shipping page for exact terms and conditions.
3.4 Where does the Feine Nase Shop deliver?
We deliver within the European Union . If you require delivery outside the EU, please contact us before placing your order to discuss the options.
4. Returns and Exchanges
4.1 Can I return an item?
Yes, you can return the item within 14 days of receipt provided the following conditions are met:
The item is unused and unworn .
The item is in the original packaging .
The security seal has not been broken .
4.2 How do I start a return?
Contact us at info @ feinenase.shop to initiate your return. We will send you all the necessary information and a return label.
4.3 Can I exchange an item?
The easiest way to exchange an item is to return the original item and place a new order of the desired product.
4.4 What do I do if my order arrives damaged?
Please check your order immediately upon receipt. If an item is damaged or the wrong item is delivered, contact us immediately at info @feinenase .shop . We will find a solution as soon as possible.
5. Products and Quality
5.1 Are the products in the Feine Nase Shop original?
Yes, we guarantee that all products in our store are 100% original . We source our products directly from the brands or authorized dealers. This means you can be sure that you will only receive authentic goods of the highest quality from us.
5.2 Which brands does the Feine Nase Shop offer?
We carry an exclusive selection of brands including:
Luxury brands: Dior, Tom Ford, Creed
Niche fragrances: Exclusive and rare perfumes for discerning customers
5.3 Are there seasonal fragrances or limited editions?
Yes, we regularly expand our range with seasonal fragrances and limited collections. Keep an eye out for our exclusive offers .
6. Contact and Support
6.1 How can I contact customer service?
Our customer service is available by email at info @ feinenase.shop or via our contact form.
6.2 When is customer service available?
We are available for you from Monday to Friday between 2:00 p.m. and 6:00 p.m.
6.3 Can I receive personal fragrance recommendations?
Yes, our team will be happy to help you choose the perfect fragrance. Just tell us which fragrances you prefer and we will give you individual advice.
Do you have any further questions?
If your question is not answered here, do not hesitate to contact us. Our team will be happy to help you!